Frequently Asked Questions
Everything you need to know about our luxury handbags and accessories.
What materials are used in Brahmin products?
Brahmin products are crafted from 100% genuine leather sourced from the finest tanneries. We are renowned for our signature croc-embossed leathers and high-quality hardware designed for durability and style.
How should I care for my leather handbag?
To maintain the beauty of your leather, we recommend using a soft, damp cloth for light cleaning. Avoid prolonged exposure to direct sunlight and moisture, and store your bag in the provided dust bag when not in use.
What is your shipping policy?
We offer standard, expedited, and next-day shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders over a specific threshold as indicated during checkout.
What is your return and exchange policy?
We accept returns of unused, full-price merchandise within 30 days of purchase. Items must have all original tags attached and be accompanied by the original receipt. Final sale items are not eligible for return.
Do Brahmin products come with a warranty?
Yes, we offer a one-year limited warranty from the date of purchase against manufacturer defects. This warranty covers hardware and stitching but does not cover normal wear and tear or accidents.
Can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery progress.